IT Support

How long are you waiting to get your problems resolved?

Customer experience is far too often overlooked in the IT industry – at Serpent, it’s our focus.

We are only as good as your perception of us, and our relationships with your team are just as important as the technology we use.

Empowering our Clients

Businesses use technology to improve efficiency. These benefits speak for themselves – but there is a human element to technology which is often ignored. In order to successfully leverage technology, key actors within your business need proper training and support, from technicians they trust.

Maximize Your Team’s Productivity

24x7x365 North American (Canada + US based Technicians) support line

Unlimited, 60-second response helpdesk support.
Unlimited one-to-one training for all users.
4 Tiers of support: Technician > Administrator > Engineer > vCIO
Guaranteed escalation timers – your issue will never go on too long.
Flexible SLAs to meet your business needs.

A meticulously optimized customer experience

24x7x365 Infrastructure status, fault, and security monitoring by a team of real people

IT Vendor Management

Understand The Technology Without Being Overwhelmed

If you’re not sure what services your business should prioritize, you’re not alone.

Our vCIO (virtual Chief Information Officer) consulting resources are here to ensure you have the necessary knowledge to understand the technology implications of every business decision, without being overwhelmed.

We are experts at translating complex technical concepts into plain language for business leaders with little time to spare.

Your time is valuable.

Let us summarize our services in a short conversation.

A multi-layered, sophisticated cybersecurity defense

Vendor & outside assessments

Cybersecurity insurance renewals and assessments

Cybersecurity training and end-user engagement

Vulnerability Management, patching, and maintenance-as-a-service

24x7x365 real-time, real person issue remediation.

Compliance as a Service

NIST
CIS
ISO 27001
HIPAA
SOC 2

Our Services

We Want To Hear From You!

Take the first step towards a brighter future for your professional services company – contact Serpent Networks today and discover the difference that our industry-specific expertise and innovative solutions can make for your business.

Support Near You!

Presence in Minneapolis, St.Paul, Rochester, St.Cloud, Duluth