We

Empowering Manufacturers in the Midwestern United States with next-level IT Services.

You deserve excellence.

Fully committed to the security & productivity of the US manufacturing industry, we are a technology company designed for the uncompromising.

When it comes to your production technology, you don’t have time for amateur talent or experiments. You need a team of dedicated technology experts.

Demand superior efficiency.

We respond to your phone inquiries in 60 seconds or less.

Superior analysis.

You’re proactive about production, and so are we.

We analyze every facet of your operations and technology to identify IT risks & opportunities.

We proactively address potential issues before they impact the bottom line, keeping you online.

Streamlined synchronization.

Onboarding has never been easier thanks to our small, dedicated teams management model.

By dealing with only 2-5 technicians, our communication is highly streamlined & accurate.

You won’t have to repeat yourself.

Tangible outcomes.

We make data-driven decisions that drive concrete results for our customers.

You need expert technologists who understand the manufacturing industry. Rest assured, it’s an inherent part of who we are.

There when you need it most.

If you’re running a 24/7 production facility, don’t settle for 8×5 support.

You deserve IT support that is approachable and responsive during all hours… At Serpent Networks, each client is matched with a ‘dedicated team’, and provided with 24/7 support lines with a 60-second response time, no matter what time of day it is.

Are you ready to elevate your manufacturing business?

The days of simply resolving issues is over. At Serpent Networks, we collaborate with our clients to generate significant improvements in their bottom lines.

We’ll work with your leadership team to furnish insights, develop strategies, and create roadmaps that align technology investments with your current business goals.

An improved method for Managed Services.

Most MSP’s

Stuck in the past

Reactive support and a maintenance mindset.

Inconsistent Communication

Important emails and calls frequently go unanswered or are overlooked during critical moments, leading to prolonged wait times.

One-size-fits-all support

Your business is a number in a large pool of clients, supported by people who know next to nothing about your business and industry.

No Scalability

Inflexible support means that your MSP can’t keep up with you as you grow.

The Serpent Way

Charting a Path to Success

Proactive support & a growth mindset.

Round-the-Clock Technical Support

Our Team of Experts Is Always Ready to Address Your IT Issues, Responding in under 60 seconds to phone requests and under 60 minutes to e-mail.

Growing with You

Our Dedicated Team and Client Success Manager Provide You with Priority Treatment and Customized Support to Meet Your Evolving Business Needs.

Disrupting the Status Quo

Fueling your manufacturing business with innovative solutions and proactive strategies to help you achieve new levels of success.

We were searching for top-notch Managed IT services when we found Serpent Networks.

Unlike the other companies we encountered, Serpent Networks didn't bombard us with a generic sales pitch. It was evident that they had thoroughly read the 4-page document outlining our IT requirements.

Reid and his team offered a truly personalized approach. They meticulously reviewed our documents, discussing each item with us well into the evening. Serpent Networks' pricing is transparent and fair, and they excel at optimizing our budget.

As an innovative and hardworking company, it's clear that Serpent Networks is quickly establishing an outstanding reputation in the industry.

Steering clear of the conventional managed IT services approach, Serpent Networks genuinely understands the importance of addressing technical issues promptly and efficiently.

As a law firm, any hiccup in our systems could lead to reduced productivity or, worse, cost our clients thousands of dollars due to missed deadlines.

In our search for a reliable and responsive IT partner, we were fortunate to discover Serpent Networks, who consistently prioritize minimizing downtime for our operations.

When we teamed up with Serpent Networks, we initially anticipated receiving just the standard IT tech support. However, they've surpassed our expectations by leaps and bounds.

Serpent Networks' dedication goes beyond exceptional service and industry-leading response times; they have also proven to be a genuinely invested partner in our business, committed to our ongoing success.

We've confidently referred colleagues to Serpent Networks on multiple occasions.

Latest Articles

Cloud Services: Transforming Business Operations with Managed IT

October 11, 2023
Cloud

One of the key innovations for the way businesses operate is cloud services, specifically managed IT solutions. We'll explore how cloud services are transforming business operations in this blog post.

Unlocking Business Potential: Outsourcing IT Support to Serpent Networks

October 10, 2023
Co-Managed IT, Managed IT

Serpent Networks stands out in the crowded field of MSPs (Managed Service Providers) for several reasons. Our commitment to customer satisfaction, extensive industry experience, and record of accomplishment of success makes us the ideal partner for your IT needs.

Why 99% of IT Support can (and should) be delivered remotely?

September 26, 2023
General, Managed IT

IT support is crucial for business success, and we believe that efficiency and accessibility should be at the core of your IT solutions. Remote IT support is not just a convenience; it's a strategic choice that can significantly benefit your business.

Boost Your Security with Serpent + Senteon Partnership

September 19, 2023
Cybersecurity

Thanks to our collaboration with Senteon, Serpent Networks is now equipped to efficiently provide Compliance as a Service tailored to the CIS framework for our valued clients.

Support Near You!

Presence in Minneapolis, St.Paul, Rochester, St.Cloud, Duluth