We

Empowering Architects in the Midwestern United States with Top-tier Managed IT Services.

You deserve excellence.

Fully committed to the innovation and precision of the architecture industry, we are a technology company designed for the uncompromising.

When it comes to your architectural projects, you don’t have time for amateur talent or experiments. You need a team of dedicated technology experts to ensure your designs are brought to life with accuracy, efficiency, and creativity.

Demand superior efficiency.

We respond to your phone inquiries in 60 seconds or less.

Superior analysis.

You’re proactive about production, and so are we.

We analyze every facet of your operations and technology to identify IT risks & opportunities.

We proactively address potential issues before they impact the bottom line, keeping you online.

Streamlined synchronization.

Onboarding has never been easier thanks to our small, dedicated teams management model.

By dealing with only 2-5 technicians, our communication is highly streamlined & accurate.

You won’t have to repeat yourself.

Tangible outcomes.

We make data-driven decisions that drive concrete results for our customers.

You need expert technologists who understand the architecture and construction industry. Rest assured, it’s an inherent part of who we are.

There when you need it most.

If you’re running a 24/7 production facility, don’t settle for 8×5 support.

You deserve IT support that is approachable and responsive during all hours… At Serpent Networks, each client is matched with a ‘dedicated team’, and provided with 24/7 support lines with a 60-second response time, no matter what time of day it is.

Are you ready to elevate your architectural firm?

The days of simply resolving issues is over. At Serpent Networks, we collaborate with our clients to generate significant improvements in their bottom lines.

We’ll work with your leadership team to furnish insights, develop strategies, and create roadmaps that align technology investments with your current business goals.

An improved Managed Services method to transform your business.

Most MSP’s

Stuck in the past

Reactive support and a maintenance mindset.

Inconsistent Communication

Important emails and calls frequently go unanswered or are overlooked during critical moments, leading to prolonged wait times.

One-size-fits-all support

Your business is a number in a large pool of clients, supported by people who know next to nothing about your business and industry.

No Scalability

Inflexible support means that your MSP can’t keep up with you as you grow.

The Serpent Way

Charting a Path to Success

Proactive support & a growth mindset.

Round-the-Clock Technical Support

Our Team of Experts Is Always Ready to Address Your IT Issues, Responding in under 60 seconds to phone requests and under 60 minutes to e-mail.

Growing with You

Our Dedicated Team and Client Success Manager Provide You with Priority Treatment and Customized Support to Meet Your Evolving Business Needs.

Disrupting the Status Quo

Fueling your architectural firm with innovative solutions and proactive strategies to help you achieve new levels of success.

Ready to simplify your IT?

Resolved IT has been a great partner for our business. Reid and his team are good communicators, and even better listeners. They worked through some technical quirks during on-boarding and have been supporting us and leading IT with a smile for years.

We were searching for top-notch Managed IT services when we found Serpent Networks.

Unlike the other companies we encountered, Serpent Networks didn't bombard us with a generic sales pitch. It was evident that they had thoroughly read the 4-page document outlining our IT requirements.

Reid and his team offered a truly personalized approach. They meticulously reviewed our documents, discussing each item with us well into the evening. Serpent Networks' pricing is transparent and fair, and they excel at optimizing our budget.

As an innovative and hardworking company, it's clear that Serpent Networks is quickly establishing an outstanding reputation in the industry.

We were searching for top-notch Managed IT services when we found Serpent Networks.

As an innovative and hardworking company, it's clear that Serpent Networks is quickly establishing an outstanding reputation in the industry.

Steering clear of the conventional managed IT services approach, Serpent Networks genuinely understands the importance of addressing technical issues promptly and efficiently.

As a law firm, any hiccup in our systems could lead to reduced productivity or, worse, cost our clients thousands of dollars due to missed deadlines.

In our search for a reliable and responsive IT partner, we were fortunate to discover Serpent Networks, who consistently prioritize minimizing downtime for our operations.

Latest Articles

Choosing the Right Managed Services Provider: A Guide for Architects

April 17, 2025
Architecture, Managed IT

Technology is the backbone of modern architecture firms. From CAD software to cloud collaboration, architects rely on seamless IT systems to bring their visions to life. But managing IT in-house can be a major challenge, especially when you're juggling deadlines, client expectations, and complex design projects. That's where a Managed Services Provider (MSP) comes in. A good MSP ensures your technology runs smoothly, secures your data, and supports your firm's growth. But how do you find the right one? Here’s what architects should consider when choosing an MSP.

How Many Ad-Hoc Meetings Do You Have on Microsoft Teams?

April 10, 2025
General, Microsoft

“Free for a quick chat?” An ironic phrase, because there is nothing “free” or “quick” about ad-hoc meetings on Microsoft Teams. In this article, we'll equip you with the insights you need to understand the frequency of ad-hoc meetings within your team. We’ll also provide everything you need to make changes and start recovering all the time, energy, and money lost to “quick chats.”

The True Cost of Employee Disengagement: How Your MSP Could Be Ignoring Productivity Pitfalls

March 25, 2025
Productivity

In the fast-paced world of architecture, every project relies on precision, creativity, and seamless collaboration. Yet, amidst complex designs and tight deadlines, one critical factor often goes unnoticed—employee engagement. It's easy to assume that a team engrossed in stunning blueprints and design software is operating at peak efficiency. But what if your employees are experiencing subtle disengagement caused by inefficiencies in your IT infrastructure? Worse yet, what if your Managed Service Provider (MSP) is completely overlooking this hidden drain on productivity?

Blueprint for Success: Why Architecture Firms Need a Robust IT Strategy

March 19, 2025
Architecture

In the dynamic world of architecture, where precision, creativity, and efficiency are paramount, a well-crafted IT strategy is no longer a luxury but a necessity. As architecture firms grow, the complexity of projects and the demand for seamless collaboration increase. This is where a robust IT strategy, designed by a qualified and informed consultant, can make a significant difference.

Managed IT Support Near You!

Presence in Minneapolis, St.Paul, Rochester, St.Cloud, Duluth