1. Industry-Specific Experience Matters
Not all MSPs are created equal. Your firm needs an IT partner that understands the unique challenges of architecture—large design files, resource-intensive software, and remote collaboration. Look for an MSP with experience in your industry and ask about their familiarity with tools like:
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AutoCAD, Revit, SketchUp, and other design software
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Cloud-based collaboration tools
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High-performance computing needs for rendering and modeling
An MSP that understands your workflow can proactively address IT issues before they disrupt your projects.
2. Scalability & Future-Proofing
Your IT needs today might not be the same in five years. The right MSP should help you scale your IT infrastructure to meet changing demands. Whether you’re hiring more employees, working on larger projects, adopting new technology or integrating AI-driven design tools, your MSP should offer scalable solutions that align with your firm’s future goals. Consider:
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Can they support your firm as it grows?
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Do they offer cloud solutions for easy scaling?
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How do they stay ahead of emerging technology trends?
A future-ready MSP helps you stay competitive in a fast-evolving industry.
3. Robust Cybersecurity and Data Protection
Losing project files due to a cyberattack or accidental deletion can be disastrous. Architecture firms handle sensitive client data, including designs, contracts, and financial details. A single data breach could put projects and reputations at risk. Your MSP should provide:
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Regular cybersecurity audits
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Advanced threat detection to prevent ransomware and cyberattacks
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Data backup and disaster recovery plans to ensure business continuity
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Secure remote access solutions for employees working offsite
Make sure they have a clear cybersecurity strategy tailored to architecture firms.
4. Reliable Support and Fast Response Times
When your IT system goes down, every minute counts. Downtime can delay project timelines, frustrate clients, and hurt your bottom line. Your MSP should offer:
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24/7 support with real-time monitoring
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Fast response times—ask about their Service Level Agreements (SLAs)
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Proactive maintenance to prevent problems before they happen
Ask potential MSPs about their average response and resolution times to ensure you’re not left waiting when IT issues arise.
5. Cloud Solutions & Remote Access
With more architects working remotely or on-site at project locations, having secure, reliable access to files and software is essential. A top-tier MSP should provide cloud solutions that enable seamless collaboration and remote access to your firm’s critical data and applications without compromising security.
6. Clear Pricing and No Hidden Fees
Budget is always a factor. Look for an MSP with transparent pricing—no surprise charges or confusing contracts. Ask:
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Is their pricing fixed or variable?
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What’s included in the monthly cost?
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Are there extra fees for on-site support or after-hours assistance?
A predictable, flat-rate pricing model ensures you can plan your IT budget effectively.
7. Client Reviews and Case Studies
Before committing, research the MSP’s reputation. Look for:
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Testimonials from other architecture firms
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Case studies showcasing how they’ve solved IT challenges for firms like yours
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Client references you can contact
A track record of success in the architecture industry is a strong indicator that they’ll be a reliable partner.
8. A Strategic IT Partner, Not Just a Vendor
Your MSP should feel like an extension of your team, not just a vendor. A good provider will take the time to understand your firm’s specific needs and goals. Look for:
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A dedicated account manager who understands your firm’s workflow
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Regular strategy meetings to align IT with business objectives
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A proactive, rather than reactive, approach to IT management
The right MSP doesn’t just fix problems—they help your firm use technology to work smarter and more efficiently.
Why Serpent Networks?
At Serpent Networks, we specialize in IT solutions tailored to the needs of architecture firms. We understand the tools, workflows, and security challenges you face, and we’re here to help you work smarter, not harder.
If you’re ready to partner with an MSP that gets architecture, let’s talk. Contact us today to learn how we can optimize your IT for efficiency, security, and growth.
