What makes Serpent different from other managed IT service providers?
To start, our focus goes beyond maintenance and support. We work with each of our clients to transform their IT from merely a system operating on “the status quo” that stimulating business expansion and assisting them to realize their utmost potential.
With presence in Minneapolis, St. Paul, Duluth, and Rochester, we are dedicated to furnishing premier cybersecurity support to good-fit small enterprises in the state of Minnesota.
Serpent Networks was created with the goal of creating the ultimate IT firm for small enterprises that acknowledge and lean into the value in technology and understand the critical role of cybersecurity in protecting their assets.
We seek to deliver the highest quality IT support to the highest quality clients and to forge mutually beneficial, long-term partnerships with our clients.
| Service | Standard MSPS | SERPENT |
|---|---|---|
| Service Monitoring & Maintenance |  |
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| Network Monitoring & Management | |
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| Help Desk Services | |
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| Basic Security | |
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| Backup Solution | |
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| Procurement Services | |
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| Quarterly Business Reviews |  |
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| Dedicated Support Application | |
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| Dedicated Project Team | |
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| Local Support | |
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| Advanced Real-Time Reports On System Status, Lifecycle, Integrity, and Security | |
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| Security Awareness Training | |
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| IT Strategy Team | |
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| Dedicated Client Success Executive | |
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| vCIO Services | |
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| POD Architecture | |
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| Disaster Recovery and Business Continuity Solutions | |
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| 24/7 Support | |
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| Industry Leading Response Times | |
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| Scalable To Fit Your Business, From 5-500 Employees | |
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When we teamed up with Serpent Networks, we initially anticipated receiving just the standard IT tech support. However, they’ve surpassed our expectations by leaps and bounds.
Serpent Networks’ dedication goes beyond exceptional service and industry-leading response times; they have also proven to be a genuinely invested partner in our business, committed to our ongoing success.
We’ve confidently referred colleagues to Serpent Networks on multiple occasions.
Eric – COO – Logistics client
Serpent Networks Inc. was incorporated in 2023 and is a modern, youthful technology support startup, founded by three top IT executives from North America with aligned philosophies.
Our founders, Khaled, Reid, and Brian have collectively worked with hundreds of different IT firms prior to founding Serpent; each of these IT firms responsible for the IT Management of dozens or hundreds of businesses each, granting each of us immense perspective on how small enterprises in North America approach IT management and cybersecurity.
Through sharing our own unique experiences providing services to these businesses, and after many long conversations, we were able to identify several common patterns of failure, gaps that current the current MSP market does not address fully or properly, and opportunities for improvement in the MSP industry, and founded Serpent to address these gaps for our clients.
CEO
With a distinguished career as an MSP sales professional and a pivotal role as the former Director of Growth at a leading MSP, Jackson brings a wealth of expertise to Serpent Networks. As a results-driven and empathetic leader, he has consistently demonstrated a commitment to driving growth and fostering strong client relationships.
At Serpent Networks, Jackson aims to build a culture of collaboration and excellence, empowering the team to achieve their full potential. By prioritizing client satisfaction and leveraging his extensive industry knowledge, Jackson is committed to driving the company’s continued success.
Senior Board Member & Advisor
Khaled Salem is a seasoned senior board member, investor, and advisor with a distinguished career spanning years of experience in the technology sector and leading multiple successful ventures in the tech industry. He earned his undergraduate degree in Kinesiology from UW-Milwaukee and an MBA with an emphasis in Data Analytics from UW-Whitewater, equipping him with a unique blend of analytical expertise and business acumen.
With over seven years of direct experience working alongside managed service providers, Khaled has been instrumental in accelerating sales, driving growth, and enhancing service delivery in highly competitive markets. His leadership and strategic insights have consistently fostered innovation and operational excellence, helping organizations navigate the complexities of modern IT and security challenges.
Khaled is deeply passionate about empowering businesses to harness technology for maximum efficiency, achieve their strategic goals, and secure exceptional returns on their IT investments. Outside of his professional pursuits, he enjoys spending quality time with his dog, Moxie, weightlifting, traveling, and exploring podcasts centered on personal growth and well-being.
Advisor/Board Director
Reid McConkey is an Advisor/Board Director at Serpent Networks. Reid is an accomplished Canadian entrepreneur with a background highly focused on IT firms & Management. He began his bachelors degree straight out of school while working as a Systems Administrator for a small Canadian firm, and quickly ascended to the top of the organizational chart prior to founding our sister company, Resolved IT, in 2020.
At Serpent Networks, Reid is responsible for advising on all client services and operations. His mission is to deliver the best possible IT experience to Serpent Network customers and to ensure the mutual success of both our own company and our clients.
Reid is highly passionate about helping small enterprises leverage technology to gain a competitive edge, maximize ROI, or otherwise achieve their technology goals. From cutting-edge technology to non-profit tech support, Reid is here to facilitate your business’ success. In his spare time, Reid enjoys playing No Limit Hold ‘Em, Chess, and learning about aviation.
Technical Advisor
Michael Logan is the Technical Advisor at Serpent Networks. Mike is an accomplished Canadian entrepreneur with a background highly focused on management and operations. Mike is also an executive at our sister company Resolved IT, alongside Reid.
At Serpent Networks, Mike is responsible for advising and assisting on all human resources and operational excellence. His mission is to advise on how to hire, manage, and train our team to deliver the best possible IT experience to our customers and to ensure the mutual success of both our own company and our clients.
Mike is extremely talented at identifying gaps, finding unseen problems, and providing mentorship to team members. His mission is to bring our clients an experience that is as close to perfect as possible.
Empowering and Securing Your Business with Managed IT Services
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400 S. 4th St., Suite 401 #35 Minneapolis, MN 55415
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